IGNITE Job Portal
Customer Service Representative - Lakeshore Campus
Toronto, Canada, Ontario .
part-time . October 28, 2024
Description
POSITION OVERVIEW
The Customer Service Representative (CSR) serves as a key member of the Student Success team and is primarily responsible for ensuring all student and visitor interactions virtually and in-person are assisted with great care. Under the leadership of the Customer Care Manager, the incumbent will deliver, and monitor IGNITE student services and perform other administrative duties.
RESPONSIBILITIES
- Inform students of the IGNITE Health and Dental Insurance plan and other IGNITE services
- Answer questions regarding IGNITE services, events, and policies
- Answer and direct phone calls
- Receive and file various forms, applications and mail
- Provide administrative support to each department as needed
- Clean, organize and stock reception area
COMPETENCIES
- Excellent problem solving and decision-making ability
- Excellent communication and relationship building skills
- Superb ability to manage time and stay organized
- Ability to work both independently and as a team
- Well versed in computer literacy for MS Office and email etiquette
QUALIFICATIONS
- Must either be a current Humber ITAL or the University of Guelph-Humber fee paying student at the time of application
- Previous customer service experiences an asset
- Proficient in the use of MS Office
APPLICATION INSTRUCTIONS
IGNITE is committed to a workforce that reflects the diversity of our students and our city. We actively seek qualified individuals with demonstrated skill and knowledge to deal with all aspects of diversity in a post-secondary environment.
IGNITE is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources Director will work with applicants requesting accommodation at any stage of the hiring process. This document is available in alternate format on request.
We thank all applicants for their interest in this position. Only applicants selected for an interview will be contacted. No phone calls please.